Refund Policy

1. Scope

This Refund Policy covers paid Soul Cinema subscriptions (Basic, Pro and Max) billed through Stripe. There is no free tier: every plan is paid for the period you choose, monthly or annually.

2. Cancelling a subscription

You can cancel at any time from the billing area of your account. Cancellation stops future renewals, and your plan stays active until the end of the period you already paid for.

We do not automatically refund a partial period when you cancel, but you keep the access you already paid for.

3. When we issue a refund

Write to support@soulcinema.homes within 14 days of a charge and we will review it. We issue refunds in these situations:

• You were charged twice for the same period, or charged after a cancellation you can evidence.
• You were charged for a plan you did not intend to buy and you have not rendered with that plan in the period.
• Rendering was unavailable on our side for a sustained part of the period you paid for.

4. Credits already used

Credits are consumed as frames are rendered, so a period in which you used a substantial part of your plan is normally not refundable. Where a render failed because of a fault on our side, the credit is returned to your balance instead.

5. How refunds are paid

Approved refunds are returned to the original payment method through Stripe. Depending on your bank, the money typically appears within 5 to 10 business days.

6. Contact

Send billing questions or refund requests to support@soulcinema.homes and include the email address on the account.